Delete your TwinTalk account

1. How to request deletion

Send a request to [email protected], preferably from the email address linked to your TwinTalk account. The “Request account deletion” button prepares a message that you can complete before sending.

Provide the account email address and, if known, your TwinTalk username. To protect your account against fraudulent deletion, Bouba may ask for reasonable verification that you control the account before carrying out the request.

Never send your password, private key, recovery code or any other security secret in your request.

2. Data deleted with the account

After the request is verified, Bouba deletes the TwinTalk account and associated data that remain under its control and are no longer required for a legitimate purpose.

• Account and profile data: email address, username, first name, last name, languages, profile picture and account preferences.
• Active sessions, registered devices and push-notification tokens linked to the account.
• Contact relationships, invitations and synchronization information linked to the account.
• Content and media stored on the server for TwinTalk to operate, together with key envelopes and cryptographic data associated with the account, where deletion is technically and legally applicable.
• Technical data directly linked to the account when no longer needed for security, abuse prevention or a legal obligation.

3. Data that may remain after deletion

No additional retention is planned by default in order to maintain a deleted account or continue providing the service to that user.

Some minimal information may nevertheless be retained when required by law or strictly necessary for security, fraud or abuse prevention, dispute handling, or proof that the request was processed. It is kept only for the period required by law or strictly necessary for that purpose.

Copies of messages, media or other content already received and stored on other users’ devices are not necessarily under Bouba’s control and cannot always be remotely deleted from those devices.

4. What deletion means

Account deletion is permanent. Once processed, you can no longer sign in with that account, and data or keys that have been deleted cannot be restored by Bouba.

Uninstalling TwinTalk or using “Remove this account from this device” removes local items from the device but does not by itself request deletion of the TwinTalk-hosted account.

If you only want to resolve an access issue or change certain information, contact support before requesting permanent account deletion.

5. Request processing and contact

Requests are processed as soon as reasonably possible and no later than the time limits required by applicable law. Bouba may contact you only to verify the request or inform you about its processing.

Contact for account deletion and exercising your rights: [email protected].